Privacy Policy

Last updated: October 28, 2026

True Relief Beauty ("we", "us", or "our") operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, make a purchase, or communicate with us.

1. Personal Information We Collect

We collect personal information depending on how you interact with our website and services:

  • Contact Details: Your name, billing address, shipping address, phone number, and email address.
  • Order & Transaction Details: Items purchased, order history, payment confirmation, and transaction records.
  • Device & Usage Information: IP address, browser type, device information, and interaction data collected automatically via cookies.
  • Customer Support Communications: Inquiries, feedback, and correspondence you send to our support team.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

  • Fulfilling Orders: To process payments, arrange shipping, handle order status notifications, and manage returns and customer support.
  • Marketing & Promotions: To send newsletters, special offers, and product updates (where you have consented, with an opt-out anytime).
  • Security & Fraud Prevention: To protect our store, detect unauthorized transactions, and maintain account security.
  • Improving Our Services: To analyze store traffic, refine site navigation, and optimize product offerings.

3. Information Sharing & Third Parties

We do not sell your personal information. We only share necessary data with trusted service providers to support our operations, including:

  • Shopify: Our e-commerce platform provider that processes order data securely.
  • Shipping & Logistics Partners: Couriers and fulfillment carriers to deliver your packages.
  • Payment Gateways: Secure third-party processors to handle card transactions (we never store sensitive credit card numbers).
  • Legal Compliance: When required by applicable law, subpoenas, or official regulations.

4. Cookies & Tracking Technologies

We use essential and functional cookies to remember your cart items, improve site performance, and analyze browsing behavior. You can adjust your browser settings to refuse cookies, though certain store features may be affected.

5. Your Rights & Choices

Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of the personal information we hold about you. You may also opt out of promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing email.

6. Data Security & Retention

We maintain industry-standard security measures to safeguard your personal data. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

  • Email: lettiesun024@gmail.com
  • Company: TRUERELIEFBEAUTY
  • Address: 17405 Gale Ave, City of Industry, CA 91748, United States