Terms of Service

This website is operated by Truereliefbeauty. Throughout the site, the terms “we”, “us”, and “our” refer to Truereliefbeauty. We provide this website, including all information, tools, and services, to you—the user—subject to your full acceptance of all terms, conditions, policies, and notices set forth below.

By visiting our site or purchasing products from us, you interact with our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users, including browsers, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. Accessing or using any part of the Site constitutes your acceptance of these Terms. If you do not agree to all terms and conditions, you may not access the website or use our services.

We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. You are responsible for reviewing this page periodically. Your continued use of the Service after changes are posted constitutes your acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the e‑commerce platform that allows us to sell products and services to you.


SECTION 1 – ONLINE STORE TERMS


By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your state or province of residence; or
  • You are the age of majority and have consented to allow minor dependents to use the Site under your supervision.

You may not use our products for illegal or unauthorized purposes. You must comply with all applicable local, national, and international laws, including copyright and intellectual property laws.

You may not transmit any viruses, worms, or destructive code through our Site.

Any breach of these Terms will result in immediate termination of your access to the Service.


SECTION 2 – GENERAL CONDITIONS


We reserve the right to refuse service to anyone for any reason at any time.

You acknowledge that non‑payment information may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during network transmission.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Section headings are for convenience only and shall not limit or modify the provisions of these Terms.


SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS


We do not warrant that information on this Site is accurate, complete, or current. All materials are provided for general information only and should not be used as the sole basis for decisions. Any reliance you place on Site content is at your own risk.

We reserve the right to modify content at any time but have no obligation to update information. You are responsible for monitoring changes to the Site.


SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES


Product prices are subject to change without notice.

We reserve the right to modify or discontinue the Service at any time without notice.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.


SECTION 5 – PRODUCTS AND SERVICES


Certain products or services may be available exclusively online. These items may be limited in quantity and are subject to return only in accordance with our [Return & Refund Policy].

We make every effort to display product colors and images accurately, but we cannot guarantee that your monitor’s display will perfectly reflect the actual product.

We reserve the right to:

  • Limit sales to any person, region, or jurisdiction;
  • Limit quantities of any product;
  • Modify product descriptions and pricing at our discretion;
  • Discontinue any product at any time.

All product offers are void where prohibited by law.

We do not warrant that product quality will meet your expectations or that errors in the Service will be corrected.


SECTION 6 – BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse or cancel any order for any reason, including suspected reseller or dealer activity. If we cancel or modify your order, we will attempt to notify you using the email, billing address, or phone number you provided.

You agree to provide accurate, current, and complete purchase and account information, and to update details such as your email, credit card number, and expiration date as needed.

For returns and refunds, please refer to our [Return & Refund Policy].


SECTION 7 – OPTIONAL THIRD‑PARTY TOOLS


We may provide access to third‑party tools that we do not control, monitor, or endorse. These tools are provided “as is” and “as available” without warranties of any kind.

Your use of optional third‑party tools is entirely at your own risk. You are responsible for reviewing the terms of the relevant third‑party providers.

Any new features or tools added to the Service in the future will be subject to these Terms.


SECTION 8 – THIRD‑PARTY LINKS


The Service may contain links to third‑party websites. We are not responsible for evaluating the accuracy or content of third‑party sites, and we assume no liability for your use of them.

We are not liable for damages related to third‑party products, services, or transactions. Direct all complaints or questions about third‑party offerings to the third party.


SECTION 9 – USER COMMENTS AND FEEDBACK


If you submit comments, ideas, suggestions, or other content (“Comments”) to us, you grant us a perpetual, unrestricted right to use, reproduce, publish, distribute, and modify those Comments for any purpose without compensation.

We are not obligated to keep Comments confidential, pay you, or respond to them. We may monitor, edit, or remove Comments that we determine to be unlawful, offensive, infringing, or harmful.

You warrant that your Comments do not violate third‑party rights, contain malicious code, or include false or misleading information. You are solely responsible for the content you submit.


SECTION 10 – PERSONAL INFORMATION


Your submission of personal information is governed by our [Privacy Policy]. Please review it carefully to understand how we collect, use, and protect your data.


SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS


The Site may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, or shipping.

We reserve the right to correct errors, update information, or cancel orders if any content is inaccurate—at any time and without prior notice, even after you have submitted your order.


SECTION 12 – PROHIBITED USES


In addition to other restrictions in these Terms, you agree not to:

  • Use the Site for illegal or unauthorized purposes;
  • Violate any applicable laws or regulations;
  • Infringe our intellectual property rights or the rights of others;
  • Harass, abuse, defame, or harm others;
  • Transmit false or misleading information;
  • Upload viruses or malicious code;
  • Collect or track others’ personal information;
  • Engage in spam, phishing, scraping, or similar activities;
  • Circumvent the security features of the Site or Service.

We reserve the right to terminate your access for any violation of these provisions.


SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


We do not warrant that the Service will be uninterrupted, secure, or error‑free.

The Service and all products and services are provided “as is” and “as available” without any express or implied warranties, including merchantability, fitness for a particular purpose, title, or non‑infringement.

To the fullest extent permitted by law, Truereliefbeauty and our directors, officers, employees, affiliates, and agents shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages—including lost profits, revenue, data, or replacement costs—arising from your use of the Service or products.

This limitation applies even if we have been advised of the possibility of such damages.


SECTION 14 – INDEMNIFICATION


You agree to indemnify, defend, and hold harmless Truereliefbeauty, our parent company, affiliates, directors, officers, agents, and employees from all third‑party claims, damages, liabilities, and reasonable legal fees arising from:

  • your breach of these Terms;
  • your violation of applicable law or third‑party rights;
  • your use of the Service.


SECTION 15 – SEVERABILITY


If any provision of these Terms is found invalid or unenforceable, such provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force.


SECTION 16 – TERMINATION


We may terminate your access to the Service at any time without notice if you violate these Terms. All obligations and liabilities incurred before termination shall survive.


SECTION 17 – ENTIRE AGREEMENT


These Terms, together with our posted policies, constitute the entire agreement between you and Truereliefbeauty and supersede all prior agreements. Our failure to enforce any provision shall not constitute a waiver of that provision.


SECTION 18 – GOVERNING LAW


These Terms shall be governed by and construed in accordance with the laws of Hong Kong.


SECTION 19 – CHANGES TO TERMS


You may review the current version of these Terms at any time on this page. We may update these Terms at our discretion. Continued use after changes are posted constitutes acceptance.


SECTION 20 – CONTACT INFORMATION


For questions about these Terms of Service, please contact us:

  • Email: support@lettiesun024@gmail.com
  • Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
  • Address: 17405 Gale Ave, City Industry, CA 91748, United States