At Truereliefbeauty, we are committed to delivering your orders safely and efficiently. This policy outlines our order processing, shipping timelines, costs, tracking, and other important details to help you understand your delivery experience.
1. Processing & Delivery Timeline
Total delivery time consists of order processing time and shipping transit time.
1.1 Processing Time
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Standard (non‑personalized) items:
Most orders placed before 11:00 PM PST will be processed within 24 hours. Orders placed after the cutoff will begin processing on the next business day.
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Personalized / engraved items:
Require extra production time. Please allow 5–7 business days for processing, including design review and customization.
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Peak seasons & promotions:
During high‑volume periods (e.g., Black Friday, Christmas, flash sales), processing may be extended by 1–3 business days. We will post updates on our website in advance.
1.2 Shipping Time Estimates
Shipping times begin once your order has been processed and dispatched.
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U.S. domestic orders:
Typically delivered within 9–15 business days.
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International orders:
Vary by destination:
- Canada: 12–20 business days
- Europe & Asia: 15–25 business days
Customs clearance may add an extra 2–7 days and is beyond our control.
Please note that delivery estimates are not guaranteed. Delays may occur during holidays, carrier disruptions, or logistical issues beyond our control. We will notify you promptly if your order is affected.
2. Shipping Options & Costs
We offer simple, transparent shipping rates:
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Free Standard Shipping:
Automatically applied to all orders of $69 or more (after discounts, before taxes). No code required.
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Standard Shipping (orders under $69):
Starts at $6.99. Final cost is calculated at checkout based on weight, dimensions, and destination.
Currently, we only offer Standard Shipping for international orders. Expedited services may be added in the future.
3. Important Shipping Notes
Estimates Are Not Guarantees
All shipping times are estimates, not guaranteed commitments. We are not responsible for delays caused by weather, customs, carrier issues, or other events outside our reasonable control.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout.
We cannot modify addresses once an order is submitted. Incorrect addresses may result in lost, delayed, or returned packages, and any re‑shipping fees will be your responsibility.
International Customs & Duties
For international orders, you are solely responsible for all customs duties, taxes, import fees, or other charges imposed by your destination country. These fees are not included in your order total and must be paid to receive your package.
4. Order Tracking
Once your order ships, we will send a shipping confirmation email with your tracking number and link.
You may also track your order anytime via our [Order Tracking Page] by entering your order ID and the email used to place the order.
If your package is significantly delayed beyond the estimated delivery window or has not updated in 3+ days, please contact our support team for assistance.
5. Currency & Payments
All prices on our website are displayed in U.S. Dollars (USD).
If you pay using a credit card, debit card, or digital wallet (e.g., PayPal), your payment provider will convert the amount to your local currency at their applicable exchange rate. Any currency conversion fees are charged by your provider, not Truereliefbeauty.
Contact Information
Company: TRUERELIEFBEAUTY
Address: 17405 Gale Ave, City Industry, CA 91748, United States
